AM I ALLOWED TO CHANGE MY ORDER ONCE IT’S PLACED?
We wish that we could accommodate all changes, however, we complete orders very quickly! Once your order has been confirmed, it’s not possible for you, or us, to change it prior to dispatch. When filling out your information, please ensure all your information is correct before submitting your order. However, if your order has not yet shipped out, feel free to contact us and we will happily cancel your previous order, so that you can reorder the correct item. Please note that given the speed at which certain items sell out, we cannot guarantee that your item(s) will be available if your order is cancelled.
DO I HAVE TO PAY CUSTOMS AND IMPORT CHARGES?
Any customs or import duties are charged once the package reaches its destination country. These charges must be paid by the recipient of the package.
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. To ensure there aren’t any surprise charges upon arrival to your country, you can contact your local customs office for current charges before you order.
WHAT HAPPENS IF I FORGOT TO USE MY DISCOUNT CODE?
Regrettably, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it prior to leaving our facility. Please ensure all your information is inputted and correct before submitting your order, including your discount code. If your order is not yet shipped out, contact us and we will happily cancel your previous order, so that you can reorder with the discount code applied. Please note that given the speed at which certain items sell out, we cannot guarantee that your item(s) will be available if your order is cancelled.
THE ITEM/SIZE THAT I WANT IS OUT OF STOCK, WHEN WILL IT BE AVAILABLE AGAIN?
Due to the high demand of our popular styles and sizes, they do tend to sell out quickly. We've even had some products sell out in less than an hour! While certain products are very exclusive and only released once, most of our items are restocked regularly.
WHAT IS YOUR RETURN/EXCHANGE POLICY?
Items purchased from Savage Fitness Company may be returned for store credit within 30 days of purchase. All items must have their original tags attached and be unworn and unwashed.
Any exchanges must be for products of equal or lesser value. If requested items are of greater value than the original product(s) being exchanged, you will be issued a store credit.
If a product you are requesting is out of stock at the time the return arrives, you will be issued store credit for that product. Please list alternative options on the return form if you prefer a direct exchange.
WHAT CAN BE DONE ABOUT ITEMS NOT PURCHASED FROM OUR WEBSITE?
We are not able to accept returns for Savage Fitness Company products not purchased directly through our website for any reason. We recommend initiating a return with the retailer you purchased them from. They should be able to help you further.
HOW LONG WILL THE RETURN/EXCHANGE PROCESS TAKE?
Please allow 3-4 weeks from the time that you ship your item(s) back to us to process your return/exchange. Once it has been processed, you will receive a shipping confirmation email along with a tracking number, or an email confirming the store credit issued.
WHAT CAN I DO IF I’VE RECEIVED A DEFECTIVE PRODUCT?
Please submit an email to us at firstname.lastname@example.org with a picture of your defective product. Once submitted, we will review your request for approval. Once we have approved the defect you will receive a prepaid shipping label via email along with further instructions and a RMA form to include in the returned package.
Your satisfaction is our number one priority, and we will make sure you receive the high quality product that you can expect every time from Savage Fitness Company!
WHAT CAN I DO ABOUT RETURNS/ EXCHANGES ON SALE ITEMS?
All items purchased at a discounted price are final sale, thus we cannot offer returns or exchanges for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes. (This does not include items ordered using a Savage Fitness Company Sponsored Athlete's discount code.) We thank you for understanding this policy!
AM I RESPONSIBLE FOR RETURN SHIPPING?
You will be responsible for paying postage on any returns. If you request an exchange, we will waive the standard shipping fee on your exchanged item.
WHAT DO I DO IF I WAS SHIPPED THE WRONG PRODUCT?
We apologize for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to send us an email at email@example.com to notify us of the mix up and do not forget to specify the original product ordered as well as the actual product you received including the style/design, color, and size. We will then send you a prepaid shipping label to return the item.
For all other customer service inquiries or questions please email firstname.lastname@example.org