Returns and Exchanges
Our goal is to make sure you are completely satisfied with the items you order and your experience with firstname.lastname@example.org. Depending on the reason for the return and the condition of the product, there may be several options available to you.
- If you would like to return an item for another item or size, we do offer FREE exchanges for all domestic customers, where we will exchange your item to any item of equal value, and we will cover both the return shipping cost as well as the new shipping cost of the exchange.
- If you would like to return an item, we can apply an in-store credit to your account that you can use towards a future purchase. The in-store credit applied is for the price of the product only and does not include any shipping fees charged for delivery.
- If a product you receive is damaged during shipment, or is not what you ordered, we can send a replacement right away and provide a prepaid return label for our U.S. customers to retrieve the item. If international, please contact us and we will let you know next steps.
- If the item you’d like to return was ordered more than 30 days ago, the item is no longer for available for sale, or if the item was purchased using in-store credit as part of a previous exchange, we cannot accept the return or issue a refund for any reason.
- If the item was purchased at an event, expo or any other special event, we do not accept any returns or exchanges.
- If the item was purchased at one of our retailers, please take the product back to the retailer for a return or exchange.
To request a return, or for more information about our Returns Policy, please contact our Customer Service department by emailing email@example.com